Refund policy

MITJOO Return & Refund Policy

Thank you for shopping with MITJOO.

Because our items are custom-made and printed specifically for you at the time of your order through our production partners, we operate under a strict return policy. Please review the details below before completing your purchase.

1. Damaged, Defective, or Misprinted Items

We want you to love your purchase. If your item arrives damaged, defective, or with a clear printing error, we will gladly issue a replacement or a full refund at no additional cost to you.

Timeframe: You must report the issue within 14 days of receiving your package.

How to Claim: Please contact our customer support team at mitjooworld@gmail.com with your order number and clear photographic proof of the defect or damage. Once verified, we will arrange for a replacement to be produced and shipped to you immediately.

2. Buyer’s Remorse and Size Exchanges

Because every MITJOO product is custom printed on demand, we cannot accept returns or offer exchanges/refunds for buyer’s remorse or incorrect size selection. * We highly encourage you to carefully review the detailed sizing charts provided on each product page before placing your order to ensure the perfect fit.

We cannot issue refunds or replacements if you change your mind, decide you no longer want the item, or ordered the wrong size/color.

3. Lost in Transit / Packages Marked Delivered

Lost Packages: If your package is lost in transit and the tracking status shows it never arrived, please notify us within 14 days of the estimated delivery date. We will work with our production partner to investigate and, if deemed lost by the carrier, arrange a replacement shipment for you.

Incorrect Address: If a package is returned to our fulfillment center due to an incorrect or incomplete shipping address provided during checkout, you will be responsible for the reshipment costs to mail it to the updated address.

Stolen/Missing Packages: If the tracking link states that your package was "Delivered" but you have not received it, MITJOO cannot take responsibility or issue a refund. In these rare cases, we recommend checking with your local postal carrier and neighbors, or filing a claim directly with the shipping provider.

4. How to Contact Us

For any questions regarding your order, sizing, or a potential defect claim, please reach out to us at:

Email: mitjooworld@gmail.com